Privacy and Data Policy

Effective date: January 1, 2023


Welcome to Fydez!

Fydez and its affiliates respect your privacy. Fydez provides mobile application builder service to merchants to power their omnichannel stores. Fydez (“us”, “we”, or “our”) operates the website and the Fydez mobile application builder (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you install the App or use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.


  • Service
    Service means the website and the Fydez mobile
    application builder operated by Fydez


  • Personal Data
    Personal Data means data about a living individual who can be identified
    from those data (or from those and other information either in our
    possession or likely to come into our possession)


  • Usage Data
    Usage Data is data collected automatically either generated by the use of
    the Service or from the Service infrastructure itself (for example, the
    duration of a page visit).


  • Cookies
    Cookies are small files stored on your device (computer or mobile device).


  • Data Controller
    Data Controller means the natural or legal person who (either alone or
    jointly or in common with other persons) determines the purposes for
    which and the manner in which any personal information are, or are to
    be, processed.
    For the purpose of this Privacy Policy, we are a Data Controller of your
    Personal Data


  • Data Processors (or Service Providers)
    Data Processor (or Service Provider) means any natural or legal person
    who processes the data on behalf of the Data Controller.
    We may use the services of various Service Providers in order to process
    your data more effectively.


  • Data Subject (or User)
    Data Subject is any living individual who is using our Service and is the
    subject of Personal Data.


Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data


We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you. You
may opt out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send or
by contacting us.


Usage Data

We may also collect information that your browser sends whenever you visit our
Service or when you access the Service by or through a mobile device (“Usage

This Usage Data may include information such as your computer’s Internet
Protocol address (e.g. IP address), browser type, browser version, the pages of
our Service that you visit, the time and date of your visit, the time spent on those
pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include
information such as the type of mobile device you use, your mobile device
unique ID, the IP address of your mobile device, your mobile operating system,
the type of mobile Internet browser you use, unique device identifiers and other
diagnostic data.


Tracking & Cookies Data


We use cookies and similar tracking technologies to track the activity on our
Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored
on your device. Other tracking technologies are also used such as beacons, tags
and scripts to collect and track information and to improve and analyse our

You can instruct your browser to refuse all cookies or to indicate when a cookie
is being sent. However, if you do not accept cookies, you may not be able to use
some portions of our Service.


Examples of Cookies we use:


  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences
    and various settings.
  • Security Cookies. We use Security Cookies for security purposes.


Use of Data

Fydez uses the collected data for various purposes:


  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you
    choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other
    goods, services and events which we offer that are similar to those that you have
    already purchased or enquired about unless you have opted not to receive such


Legal Basis for Processing Personal Data under the General Data
Protection Regulation (GDPR)


If you are from the European Economic Area (EEA), Fydez legal basis for
collecting and using the personal information described in this Privacy Policy
depends on the Personal Data we collect and the specific context in which we
collect it.


Fydez may process your Personal Data because:


  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your
  • For payment processing purposes
  • To comply with the law


Retention of Data

Fydez will retain your Personal Data only for as long as is necessary for the
purposes set out in this Privacy Policy. We will retain and use your Personal Data
to the extent necessary to comply with our legal obligations (for example, if we
are required to retain your data to comply with applicable laws), resolve disputes
and enforce our legal agreements and policies.

Fydez will also retain Usage Data for internal analysis purposes. Usage Data is
generally retained for a shorter period of time, except when this data is used to
strengthen the security or to improve the functionality of our Service, or we are
legally obligated to retain this data for longer periods.


Transfer of Data

Your information, including Personal Data, may be transferred to – and
maintained on – computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ from
those of your jurisdiction.

If you are located outside Australia and choose to provide information to us,
please note that we transfer the data, including Personal Data, to Australia and
process it there.

Your consent to this Privacy Policy, followed by your submission of such
information, represents your agreement to that transfer.

Fydez will take all the steps reasonably necessary to ensure that your data is
treated securely and in accordance with this Privacy Policy and no transfer of
your Personal Data will take place to an organisation or a country unless there
are adequate controls in place including the security of your data and other
personal information.

Disclosure of Data
Business Transaction

If Fydez is involved in a merger, acquisition or asset sale, your Personal Data
may be transferred. We will provide notice before your Personal Data is
transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Fydez may be required to disclose your Personal
Data if required to do so by law or in response to valid requests by public
authorities (e.g. a court or a government agency).

Legal Requirements

Fydez may disclose your Personal Data in the good faith belief that such action is
necessary to:


  • To comply with a legal obligation
  • To protect and defend the rights or property of Fydez
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of
transmission over the Internet or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your Personal
Data, we cannot guarantee its absolute security.


Your Data Protection Rights under the General Data Protection
Regulation (GDPR)


If you are a resident of the European Economic Area (EEA), you have certain data
protection rights. Fydez aims to take reasonable steps to allow you to correct,
amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if
you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on
    you. Whenever made possible, you can access, update or request deletion
    of your Personal Data directly within your account settings section. If you
    are unable to perform these actions yourself, please contact us to assist
  • The right of rectification. You have the right to have your information
    rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your
    Personal Data.
  • The right of restriction. You have the right to request that we restrict the
    processing of your personal information.
  • The right to data portability. You have the right to be provided with a
    copy of the information we have on you in a structured, machine-readable
    and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your
    consent at any time where Fydez relied on your consent to process your
    personal information.


Please note that we may ask you to verify your identity before responding to
such requests.


You have the right to complain to a Data Protection Authority about our
collection and use of your Personal Data. For more information, please contact
your local data protection authority in the European Economic Area (EEA).


Service Providers


We may employ third party companies and individuals to facilitate our Service
(“Service Providers”), provide the Service on our behalf, perform Service-related
services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other


Behavioural Remarketing

Fydez uses remarketing services to advertise on third party websites to you after
you visited our Service. We and our third-party vendors use cookies to inform,
optimise and serve ads based on your past visits to our Service.


  • Google Ads (AdWords)
    Google Ads (AdWords) remarketing service is provided by Google Inc.
    You can opt-out of Google Analytics for Display Advertising and customise
    the Google Display Network ads by visiting the Google Ads Settings
    Google also recommends installing the Google Analytics Opt-out Browser
    Add-on – – for your web
    browser. Google Analytics Opt-out Browser Add-on provides visitors with
    the ability to prevent their data from being collected and used by Google
    For more information on the privacy practices of Google, please visit the
    Google Privacy & Terms web



We may provide paid products and/or services within the Service. In that case,
we use third-party services for payment processing (e.g. payment processors).


We will not store or collect your payment card details. That information is
provided directly to our third-party payment processors whose use of your
personal information is governed by their Privacy Policy. These payment
processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express and Discover. PCI-DSS requirements help ensure
the secure handling of payment information.


The payment processors we work with are:

  • Stripe
    Their Privacy Policy can be viewed at


Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you
click a third party link, you will be directed to that third party’s site. We strongly
advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.


Fydez App builder’s Terms of Use:

Fydez will develop and deliver the App (iOS and Android) according to the
Customer’s specifications.

All intellectual property rights related to the App will be owned by Fydez.

Fydez will provide regular updates to the Customer on the development status
of the App.

The Customer will provide feedback and approval throughout the development

The Customer will not use the App until signing up to a monthly subscription
plan, as agreed with Fydez.

Fydez and the customer will agree to the timeframe of the App delivery after the
subscription commences.



Both parties acknowledge and agree to keep all confidential information relating
to the development of the App confidential and to not disclose such information
to any third party without the other party’s prior written consent.


Intellectual Property:

Fydez retains all intellectual property rights, including but not limited to
copyrights, patents, trade secrets, and trademarks, related to the App. The
Customer will not reverse engineer, decompile, or disassemble the App, or
otherwise attempt to obtain the source code or trade secrets related to the App.


Fydez App Builder end-user Data policy:

After the customer begins commercial use of the App, the customer owns the
end-user data and related assets collected from the App.

Fydez will host the App on Australian servers and take responsible measures for
security of the data, though 100% safety can not be guaranteed.

The customer will take full responsibility of the manner in which the data is
used, and the privacy of the end-users’ data collected through the app.

Fydez is not responsible for any legal claims, privacy breaches and mishandling
of the data arising from the customer’s use of the end users’ data.


Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone
under the age of 18. If you are a parent or guardian and you are aware that your
Child has provided us with Personal Data, please contact us. If we become aware
that we have collected Personal Data from children without verification of
parental consent, we take steps to remove that information from our servers.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to
the change becoming effective and update the “effective date” at the top of this
Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page



Ready for an

Unlock the potential of a mobile app to significantly enhance your revenue stream. Experience substantial growth in mobile conversions, a remarkable increase in user purchases, and an impressive return on investment. Here’s what to expect during your call with our experts:

- A concise review of your existing challenges
- In-depth exploration of chat features and objectives
- An interactive Q&A session to address your queries and provide insights

Don’t miss this chance to elevate your revenue strategy. Schedule your call now and harness the power of Fydez for outstanding results!

Ready for an

Unlock the potential of a mobile app to significantly enhance your revenue stream. Experience substantial growth in mobile conversions, a remarkable increase in user purchases, and an impressive return on investment. Here’s what to expect during your call with our experts:

- A concise review of your existing challenges
- In-depth exploration of chat features and objectives
- An interactive Q&A session to address your queries and provide insights

Don’t miss this chance to elevate your revenue strategy. Schedule your call now and harness the power of Fydez for outstanding results!